September 15th 2021
Dear our beloved clients,
After our careful consideration, New Policy for "No Show Up" and "Cancellation" are imposed and valid from today.
Please Give 48 hours’ notice to cancel or reschedule your appointment.
We do understand that situations arise & sometimes you need to cancel with a very short notice, but we ask you to cancel or reschedule in advance if possible
Due to Covid-19 our business sector like many others were greatly impacted in the last year & it’s very hard to manage no showing up or late cancellations.
🔴 Cancellation if cancelled or modified up to 12 hours before arrival time, no fee will be charged. If cancelled or modified later or in case of no show up, the total price of the reservation will be charged.
🔴 First time Clients who fail to turn up will be refused to book or deposit has to be paid in advance.
🔴 Clients who are late more than 20 minutes will be rescheduled if we cannot fit you in. ( Our Staff are already working hard providing you quality service so come in late will put them under more stress plus next client will be delayed )
🔴 Please understand it is not fair for our Staffs who have to stand still and wait uselessly if there is cancellation on short notice or no show.
Furthermore, It has a negative impact on our business as we cannot schedule new appointments quickly then.
We hope for your understanding and co-operation for us to keep offering 5 star
Service as always.
Queen Infinity Owner